Feliz Dama Nails Customer Service Policy

                               Legal Framework for Customer Services and Remedies

This Policy sets out the rights and obligations of customers of Feliz Dama Nails ("the Salon") with respect to the provision of services and related products. It aims to provide transparency regarding the standards of service customers may expect, and the procedures available should any customer be dissatisfied with the services rendered.

The Salon warrants that all products offered for sale are of high quality and are sourced from reputable manufacturers based in America, Europe and Asia. The Salon further undertakes to ensure all services are delivered with professionalism, courtesy, and respect.

In order to facilitate the provision of efficient and high-quality services, customers are required to:

· Clearly communicate the specific services they wish to receive. If uncertain, customers should consult the salon manager for guidance.

· Disclose any allergies to chemicals, substances, or other medical conditions relevant to the services prior to commencement.

· Provide timely feedback or comments to staff during the provision of services to enable immediate resolution of any concerns.

· Notify staff or the salon manager immediately of any concerns relating to the salon, staff, or services received.

· Inform the salon manager without delay if any infection, abnormal reaction, or condition arises in relation to the customer’s nails.

Customer satisfaction is a principal objective of the Salon. Customers who are not fully satisfied must advise the Salon during the provision of services or within 24 hours of service completion. Where the Salon is found to be at fault, reasonable adjustments will be made at no additional cost to the customer. Completion of services and departure from the Salon shall be deemed acceptance and satisfaction of the services rendered.

For concerns relating to nail longevity, such as chipping or colour fading, customers must return to the Salon within seven (7) days of the original service for assessment. If the Salon is responsible, a complimentary touch-up will be provided on affected nails. For lacquer (normal polish), this period is limited to two (2) days. Services requested outside these periods may incur a fee as per the Salon’s current price list.

All pricing for services is clearly provided in the Salon’s price list and is strictly adhered to. Prices will be confirmed with customers prior to the commencement of any service. Customers are encouraged to discuss their desired services for clarity and transparency. The Salon reserves the right to amend pricing at any time without prior notice, in response to changes in operational costs or market demand.

Should a customer experience difficulty communicating with staff due to language barriers, the customer may notify salon manager who will promptly assist to facilitate effective communication and enhance the customer experience.

Each service includes an estimated timeframe; however, the Salon does not guarantee specific completion times due to variable factors. Customers who delay decision-making or encounter issues may have their service attended to after other customers. Staff allocation may be adjusted during service delivery to ensure optimal outcomes, as certain services may require personnel with specialised skills.

Feliz Dama Nails enforces a strict ‘Refund and Exchange’ policy. Refunds or credit notes will not be issued for change of mind. The Salon does not offer refunds or exchanges on services provided. This policy is in accordance with applicable consumer law, which does not require refunds for change of mind in relation to services rendered.

Customers are expected to treat Salon staff with the same courtesy and respect as the Salon is committed to providing to its customers.